SupportEzzy Ticket System
SupportEzzy is an elegant support tickets system and faqs portal for WordPress. This is a stand-alone AngularJS app which runs on a single WordPress page of your website. This app does not interfere with your existing theme and plugins and will work with any kind of WordPress website.
You can use this App as a part of your existing website or create a new WordPress installation and run this app on a homepage.
Here’s a list of all features that comes with this plugin:
Built and run on AngularJS and uses WordPress as its backend.
Clean, Modern and Premium quality design.
Get rid of the monthly fees you pay for such premium services.
Runs on a single WordPress page and does not interfere with existing setup.
Unlimited Support Tickets.
File uploads with ticket and comments.
Unlimited Support Agents (WordPress Users).
Unlimited Departments & Products.
Support agents can be assigned different departments and products.
Tickets are distributed randomly for load balancing to agents based on the department and product selected by the client while submitting the ticket.
Agents can transfer tickets with internal notes to other departments.
Agents can create FAQs from their comments on tickets for products.
Customize all email messages sent to client, agent and admin via backend settings with dynamic variables.
Customize color scheme based on your website colors.
Custom login and register Urls if you use any other authentication or membership plugins.
Manage if clients and agents can edit their comments.
Display Sitewide content in left sidebar for client and agent based on thier role.
Woocommerce Integration (added in 1.1.0)
Easily Import & Sync Woocommerce products
On ticket page, users can see if the client has purchased the product or not.
Email Piping & Routing Integration (added in 1.2.0)
Email piping with IMAP, no cron jobs or server setup required. Only php_imap should be installed on your server
Assign mailbox email addresses for all or specific departments and products
Clients can send email to mailbox address (e.g. firstname.lastname@example.org) to create new tickets
Clents can reply to ticket emails to add new comments
Works very well with email attachments for new tickets and commnets
Tickets are assigned to agents depending on the department for the mailbox
Envato Integration (added in 1.2.0)
Import all your envato marketplace products.
Customers must verify their purchase before creating new tickets.
Products are synced automatically every week.
3 Layouts Templates (added in 1.2.0)
Run the app via shortcode or PHP function, which means now you can call your WordPress Header, Footer or Sidebar based on your theme configuration.
Easily search tickets by ID or keywords via Instant Search functionality
Very easy to install and setup. Practically you just need to select a page in plugin settings and its ready.
Translation ready via .PO file.
Automatic upgrades from WordPress dashboard