Description
Heroic KB
Heroic KB helps you create a beautifully designed, searchable knowledge base in minutes.
The Smart Knowledge Base plugin for your WordPress site
With instant search, article analytics, user feedback, email reports and more. Heroic Knowledge Base provides a curated knowledge base experience for you and your visitors.
Create
Create articles that look great by default
Our knowledge base offers a modern design that will style your articles and make it look professional without any design skills.
Need to customize it? No problem, you’ll find several customizable options to reflect your brand.
Organize
Make it easy for visitors to browse and discover
It’s the end of endlessly searching looking for answers.
Category organization and powerful search make it easy to find answers you’re looking for.
Search
Get answers to your visitors quickly
Heroic KB offers instant answers to your customers. They will love getting help without having to wait for a response from you or your team.
Not every visitor knows what they’re looking for. Heroic KB’s instant search makes suggestions as they type.
Analyze
Discover what your visitors are looking for
Gain valuable insights into how your visitors search your knowledge base.
Learn what content you’re missing. Discover when questions remain unanswered so you can create an article to answer them.
Improve
Get feedback from real visitors
Get feedback easily so you can efficiently develop and refine your knowledge base articles.
Feedback helps you understand what content visitors find useful and engaging. Make your knowledge base more effective by identifying and refining unhelpful articles.
Help Assistant
Provide answers anywhere on your website
Heroic Help Assistant helps you reduce the number of incoming customer support requests.
It provides a quick and convenient way of allowing visitors to interact with your knowledge base anywhere on your site.
Heroic KB Use Cases
Here are just a few examples of what has been built with Heroic Knowledge Base
Product Help Docs
Create a help site that can answer all your customers’ product queries.
Technical Documentation
Build a repository of tutorials, how-to guides, code examples and more.
Online User Guides
Create a reference guide that can always be kept up to date.
Internal Knowledge Base
Restrict your knowledge base to logged in users for employee or client portals.
Multilingual Knowledge Base
Use Heroic KB with WPML to create a multilingual knowledge base.
Standard Operating Procedures
Capture SOPs including employee handbooks, sales/marketing scripts and more.
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